How Much Do You Know the Service Policy about MEDORDER?

In the process of using the product(such as Marathon Micro Motor and Cavition), please pay attention to maintenance!

Return Policy

Returns could be accepted within 14 days after receipt of the item. If it is artificial damage, can not return a refund or change the new one free.

Service Claim Procedure

Please provide the order number and a brief description of the reason for return, a clear picture for showing the problem is a better evidence.

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Freight Policy

Out of box failure: The device proves to be defective but it has never worked after reaching to distributors/ customers within warranty, then Medorder will pay for the freight in both directions.

Within warranty period: The distributors/customer is responsible for the freight of the device which is shipped to Medorder for repair. Medorder is responsible for the freight from Medorder to the distributor/customer.

After warranty period: The customer undertakes any freight for returned device.

Technical Support

If you have any questions about maintenance, technical specifications or malfunctions of devices, do not hesitate to contact us immediately.




1. International Shipping to worldwide.

If you are live in the following countries please contact us first to confirm the postage. Bahrain, Iraq, Uganda, Jordan, Israel, Oman, Qatar, Kuwait, Iran, Madagascar, Syria, Côte d'Ivoire, Djibouti, Senegal, Kenya, Tunisia, United Arab Emirates, Cyprus, Egypt, Ethiopia, Gabon, Ghana, Guinea, Niger, Nigeria, Hungary, Poland, Cayman Islands, Czech Republic, Latvia, Kazakhstan, Belarus, Slovakia, Estonia, Ukraine, Yugoslavia, North Korea, Iceland, Saipan, Guam, Tonga, Albania, Bulgaria, Rwanda, Brazil, Chile, Argentina etc.

2. Tracking info of your parcel is available.

3.Shipping time :3 -7days

4. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.Please check with your country's customs office to determine what these additional costs will be prior to buying.

Resource Box

Medorder, has been a professional manufacturer & distributor for high-tech medical products for over 10 years, We focus on supplying cost-effective, reliable performance products,such as dental air polisher,dental loupes,dental handpiece,marathon micro motor,cavition, etc.

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